Accessibility statement for museumofchelmsford.co.uk

This accessibility statement applies to www.museumofchelmsford.co.uk

This website is run by Chelmsford City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts

• zoom in up to 300% without the text spilling off the screen

• navigate most of the website using just a keyboard

• navigate most of the website using speech recognition software

• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• some icons are missing alt-text

• some links are missing alt-text

• some buttons are missing alt-text

• our carousels do not work with keyboard navigation

• we do not have a skip to main content button

• some forms do not provide clear errors for our users

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email web.team@chelmsford.gov.uk

• call 01245 606606 and ask for the Web Team

• fill in our website feedback form

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can contact the Web Team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Chelmsford City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Some of the images and icons on our site do not display appropriate alt-text. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

  • We will add appropriate text alternatives to our images when we upload new images and fix images we find in our area reviews and manual audits.

  • We will add appropriate text alternatives to our icons as part of our next release.

• Our carousels do not work correctly with a keyboard and navigation can get stuck. This fails WCAG 2.2 success criterion 2.1.2 (no keyboard trap).

  • We will amend the controls for our carousels as part of our next release to address this issue.

• We do not have a "skip to main content" button to bypass repeated page content. This fails WCAG 2.2 success criterion 2.4.1 (bypass blocks).

  • We will add this feature to the website as part of our next release to address this issue.

• Our online forms do not display the correct errors or guidance when a mandatory field is missed. This fails WCAG 2.2 success criterion 3.3.1 (error identification).

  • We expect this to work and are actively investigating why this is not working correctly. When we identify the issue, we will implement and release a fix.

What we’re doing to improve accessibility

We actively monitor the accessibility of our website using a variety of automated online tools. We also conduct manual audits of our website once per year.

When we identify issues, we create fixes for these issues and release them within a month of a fix being created.

Preparation of this accessibility statement

This statement was prepared on 11 May 2026. It was last reviewed on 11 May 2026.

This website was last tested on 11 May 2026. The test was carried out by our Web Team using a random sample of pages.

We used this approach to decide on a sample of pages to test:

• One page of each type of “page template” were selected

• The specific examples of each template were selected at random